CXOs play a critical role in retaining and developing talent. Providing clarity through open communication and leadership will help keep your team aligned and on the path to growth. To effectively do so, commit to a leadership style that prioritizes clear communications in an effort to earn “buy-in” — engagement, trust, and alignment.
“Leaders play a critical role in obtaining buy-in. They should communicate the vision, provide guidance, and be visible advocates for change. Their enthusiasm and commitment can inspire and influence employees to embrace changes.”
— Anonymous CEO
Walk The Floor to Grow Trust, Identify Improvements, Repair Discord
One way that CXOs can both connect with their team and gain increased visibility into their business is by “walking the floor.” In other words, visit the physical locations of your company and seek to understand the daily operations of different positions. During your visits, be on the lookout for any opportunities for operational improvements, such as eliminating inefficient processes, improving customer interactions, or addressing gaps in employee knowledge.
An effective “walk” requires building trust among employees so they feel comfortable voicing concerns. As you conduct visits, ask for negative feedback without threat of reprimands, and listen intently to what employees have to say. Demonstrate willingness to “roll up your sleeves” and assist with smaller tasks. Not only will this build tru...